Refund and Returns Policy

This policy explains when you can get your money back for something you bought from Listingo, how to ask, and how long it takes. It covers the paid services Listingo sells to business owners, and the digital products in the Listingo Store:

• plans
• featured placements
• badges
• ads
• Store products and services

It also explains what we can and can't do about purchases you make from businesses listed on Listingo.

The short version

• Listing a business on the Free plan costs nothing, and there's nothing to refund.
• Paid services are digital and start as soon as your payment is confirmed. They're one-off payments for a fixed period and never renew automatically.
• We refund in full if you were charged twice, charged for something that never started, or if we reject your ad before it runs.
• Once a paid service has started, we don't refund the unused part of its period, except in the cases below.
• Store products are delivered instantly, so they're refunded only if you can't get them, they aren't as described, or you bought one by mistake and haven't used it. A Store service can be cancelled for a full refund until our team starts work.
• Ask within 7 days of the payment (for a Store service, within 7 days of delivery). Approved refunds go back to the method you paid with, usually within 5–7 business days.

What you can buy from Listingo

Nothing renews automatically, and we never store your card to charge it again. We email you before a plan ends, and you decide whether to renew.

When we give a full refund

• Duplicate payments. You were charged more than once for the same order.
• Service not delivered. Money left your account but the service never started, and we couldn't start it within 3 business days of you telling us.
• Ad rejected. We rejected your ad before it ran. We tell you why, so you can place a corrected ad as a new order if you want to.
• A fault on our side. A problem with Listingo stopped a paid service from working for most of its period, and we couldn't fix it or extend the period to make up for it.
• Wrong plan bought by mistake. You bought the wrong plan or placement, told us within 48 hours of paying, and haven't used the paid features. We cancel it and refund you, or move the payment to what you meant to buy.

When we don't refund

• Change of mind after a service has started. This includes asking for the unused part of a plan, placement, badge or ad, except in the cases above.
• Cancelling a plan. Cancelling doesn't give you money back. Your plan keeps working until the end of the period you paid for, then your listing moves to the free plan's features. Nothing you added is deleted.
• Switching plans. A new plan starts straight away and runs for its full period. The unused time on your previous plan isn't refunded or carried over, so the best time to switch is near the end of your current plan. If you switched by mistake, see "Wrong plan bought by mistake" above.
• Results. Listingo improves your visibility, but we can't promise a number of views, calls, enquiries or sales.
• Removal for breaking the rules. This covers a listing, badge, placement or ad removed because it breaks our Terms of Use or Listing Eligibility and Acceptability rules.
• Listing or account closed at your request while a paid service is still running.

Store products and services

The Listingo Store sells Listingo's own digital products. For Store orders, the rules in this section apply instead of the two lists above. The rest of this policy, including failed payments, how to ask and how long a refund takes, applies as written.

Guides, courses, code, apps and templates

These are delivered the moment your payment is confirmed: the files, links, licence key and instructions appear in Account → Purchases and in your confirmation email. Because a digital product can't be handed back once it has been delivered, we refund in full only when:

• You were charged twice for the same order.
• You can't get it. A download or access link doesn't work, and we couldn't fix it within 3 business days of you telling us.
• It isn't what the product page describes. For example, a file is damaged, content that was listed is missing, or code doesn't run on the requirements stated on the product page, and we couldn't fix it or send a working version within 7 days of you telling us.
• You bought it by mistake. You told us within 48 hours of paying, and you haven't downloaded any of its files or used its licence key or access link. Our download records show whether a file has been downloaded.

We don't refund a delivered product because you changed your mind, found it elsewhere, or because it doesn't suit a setup or purpose its product page doesn't mention. If you're not sure a product is right for you, ask us before you buy.

Done-for-you services

Services such as SEO, digital marketing or website design are delivered by our team after you send the brief from Account → Purchases.

• Before we start. Until our team has started work on your brief, you can cancel the order for a full refund.
• If we can't deliver. If we can't deliver what the product page describes, we refund you in full.
• If the work isn't as described. Tell us within 7 days of delivery. We put it right first. If we can't, we refund the part of the work that wasn't delivered as described, or the full amount if none of it was.
• After work has started, we don't refund a change of mind, or work delivered as described.

When a Store order is refunded

• The downloads and access link for that order stop working, and you may no longer use the product's files or licence key. Please delete any copies you downloaded.
• We refund the amount you actually paid, including taxes and after any coupon discount.
• Free products cost nothing, so there's nothing to refund.

Payments that failed or are stuck

Sometimes money leaves your account but the payment doesn't complete, for example if your connection drops during checkout.

• Our system asks Razorpay about every unfinished payment for up to 3 days. If the payment went through, the service starts automatically.
• If it didn't go through, Razorpay or your bank returns the money automatically, usually within 5–7 business days. You don't need to ask us.
• If it hasn't arrived after 7 business days, contact us with the payment reference from your bank or UPI app, and we'll trace it.

How to ask for a refund

1. Within 7 days of the payment (for a Store service, within 7 days of delivery), send us a message through the contact form or email [email protected], from the email address on your account.
2. Tell us the order number (shown on your receipt, and in Dashboard → Billing or, for a Store order, Account → Purchases), which listing or Store product it was for, and why you're asking for a refund.
3. We reply within 2 business days to say whether the refund is approved. If it isn't, we explain why.

Approved refunds are made through Razorpay to the same card, UPI account, bank account or wallet you paid with. We start the refund within 3 business days of approving it. Your bank usually takes a further 5–7 business days to show it.

When a refund is approved, the service it paid for ends. We refund the amount you actually paid, after any coupon discount. A coupon used on a refunded order may not be reusable.

Please contact us before disputing a charge with your bank. We can usually sort things out faster, and a dispute may pause your paid services while it's investigated.

Buying from businesses listed on Listingo

Listingo is a directory, so we don't sell, deliver or take payment for the products and services of the businesses listed here. When you buy from a business you found on Listingo:

• The sale is between you and the business. Its own refund, return, exchange and warranty terms apply.
• Returns of goods, and refunds for services, must be arranged with the business directly.
• Offers and prices shown on a listing are published by the business, and it is responsible for honouring them.

If a business won't resolve a genuine problem, or its listing is misleading, you can:

• write an honest review of your experience
• report the listing to us
• contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in

We take reports of misleading listings seriously. We can hide or remove a listing that breaks our rules, but we can't make a business refund you.

Returns

Everything Listingo sells, including Store products, is digital, so there's nothing to physically return. When a refund is approved, we end that service on your listing, or close the Store order's downloads and access link.

Changes to this policy

We may update this policy, for example when we add new paid services. The version that applies to a purchase is the one in force on the day you paid. The "Last updated" date at the top shows when this page was last changed.